Transforming Public and Nonprofit Organizations

Preface

Leaders of 21st century organizations face an imperative to change or transform their organizations in response to ever-growing demands for greater productivity and effectiveness in an increasingly interconnected world. Leaders of private sector organizations must continually reinvent their organizations in the face of changing consumer demands and world competition. Public and nonprofit leaders have only recently faced this pressure to transform business processes and delivery systems. However, events such as the terrorist attacks on the United States on September 11, 2001, the widespread organizational failures to deal effectively with the Hurricane Katrina disaster in 2005, and the challenge of dealing with worldwide hunger and pandemics ...