CHAPTER 7

Organization

Differing Voices

If you are going to drive the transformation of a Quality organization and implement some of the approaches described in the previous chapters, you’re going to have to face how the organization should best be structured. The purpose of this chapter is not an esoteric discussion on organizational optimization or how the workplace will evolve in the coming years. The prime purpose of this book is to help you implement changes now, lay the ground for changes to come, and better prepare your QMS for future events.

How you organize your Quality organization will depend essentially on who you ask. There are many stakeholders with vested interests and opinions on this matter. These include those in the continuous ...

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