Implementing a Quality Organization Transformation
Everyone wants to do a good job according to their understanding of what “quality” means to them. The problem is that “quality” is often a subjective interpretation. This is an important concept to begin this chapter with, because essentially it is all about winning hearts and minds in making a change for the better. If you start from a position of “they don’t know what they are doing,” you will fail. In many respects, planning, executing, and maintaining a quality transformation is an exercise in answering the following:
• Why?
• What and When?
• And How?
The Why?—a Culture of Quality
It begins as a collective exercise in understanding. You should start with questioning yourself ...
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