Building key relationships with senior campus administrators

Jeffrey G. Trzeciak


At a time when user expectations are changing and growing while resources are becoming increasingly scarce, how do library administrators establish the relationships necessary to ensure that the library is well represented in campus-wide discussions and priority-setting? This chapter is aimed at providing new library administrators with a framework for organizational transformation informed by the principles of human performance technology and based upon recent experiences at McMaster University.

Universities today are facing unprecedented pressures, fueled in part by technological advances; transformations in scholarly communications; evolving ...

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