Organizations manage what they measure, and they measure what their leaders tell them to report on.
—David Kilcullen, from Counterinsurgency
Managing by anecdote is no better than managing by averages…[and] managing by averages leads to below average performance.
—Arnoldo Hax, former deputy dean, Massachusetts Institute of Technology Sloan School of Management, from The Delta Project
The modern corporate world has been routinely buffeted by competing, sequentially adopted management philosophies that periodically appear, gain popularity, and then recede. Despite these evanescent fads, or perhaps because of them, chronic gaps persist in strategic planning capacity resulting ...