C
Capability Analysis
See Also “Process Capability Analysis,” p. 486.
Cause-and-Effect Diagram—7QC Tool
What Question(s) Does the Tool or Technique Answer?
What are the potential causes of a problem or problematic outcome?
Cause-and-Effect diagramming helps you to
• Organize ideas and understand the relationship between potential causes and a problem by formatting, arranging, organizing, and parsing potential causes into themes and sub-themes in preparation for a future cause identification effort.
• Stimulate thinking when developing the list of the potential sources of a problem.
• Guide concrete action and track the potential causes during an investigation effort to determine if the item significantly contributes to the problem.
Alternative ...
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