Chapter 2. Troubleshooting Processes for Complex Enterprise Networks
This chapter covers the following topics:
• Troubleshooting principles and approaches
• Implementing troubleshooting processes
• Integrating troubleshooting into the network maintenance process
Most modern enterprises depend heavily on the smooth operation of their network infrastructure. Network downtime usually translates to loss of productivity, revenue, and reputation. Network troubleshooting is therefore one of the essential responsibilities of the network support group. The more efficiently and effectively the network support personnel diagnose and resolve problems, the lower impact and damages will be to business. In complex environments, troubleshooting can be a daunting ...
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