Chapter 3. Using Maintenance and Troubleshooting Tools and Applications

This chapter covers the following topics:

• Using the Cisco IOS commands to selectively gather information in support of basic diagnostic processes

• Identifying the tools commonly used for specific maintenance and troubleshooting processes and preparing the infrastructure for their use

Troubleshooting can be a time-consuming process. While the network is down, productivity and revenue are lost, and reputations can be ruined. Tools that enable you to diagnose and resolve problems quickly recoup their acquisition and maintenance costs. Some diagnostic tools are built in to Cisco IOS Software, and therefore learning and optimizing the use of those tools should be a top priority ...

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