Root cause analysis
Once the problem has been correctly understood, and a fix applied and tested, the next step would be to determine the root cause and apply corrective actions if needed.
The Root Cause Analysis and Corrective Actions (RCCA) is the final step in troubleshooting a problem and involves determining the root cause of the issue and outlining any suggestions and recommendations for actions that can be implemented to prevent the reoccurrence of the underlying issue.
Most of the problems encountered in the Citrix world can be grouped into three categories:
- Performance issues, for example, applications are slow to start, the network is unreliable, and so on
- Incorrect configuration, for example, XenApp is not properly configured during the ...
Get Troubleshooting Citrix XenApp® now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
