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CHAPTER 3 THE TRUST OF DISCLOSURE: COMMUNICATION TRUST

“I’m really disappointed and disturbed!” Laurie stated. “As a supervisor of this unit, I am always looking out for my people and trying to do the right thing for the company. I can’t believe my employees perceived my actions as self-serving!”

Have you ever felt the pain of being misunderstood? Have people misread your intentions as self-serving, yet you were honestly acting in the best interests of the organization? Have you been in situations where people’s negative perceptions were far from the truth, yet they operated on those erroneous assumptions without checking their accuracy?

“All I did was inform the boss about what was happening out in the field—information he needed to know—and ...

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