CHAPTER FOUR
Trust of Capability
The Third of The Three Cs: Trust of Capability
“Why doesn’t she just let me do my job?” Joyce, an event coordinator, asked in utter frustration. “It seems like every day, the boss is looking over my shoulder, telling me how to do my work. Why did she hire me in the first place, if she isn’t going to use my expertise? Doesn’t she have anything better to do?”
Have you ever felt micromanaged or underutilized because you weren’t able to use your talents to do your job in the way you knew it needed to be done? Did you feel like your education and years of experience counted for nothing?
“I’m not very confident Sam can do this job.” Abby, a programmer, confided to her colleague. “I don’t think he has the knowledge or ...
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