CHAPTER NINE

How Trust Is Transformed:Transformative Trust

How do you create an abundance of trust in your life? How do you help your team and your organization take trust to the next level, even during periods of change when there are more questions than answers, when there are disappointments and uncertainty?

Faced with a strategic business decision handed down from corporate headquarters, one division of a Fortune 100 company had to lay off 100 people from its 420-person operation in a one-company rural town. The layoffs meant the most significant changes in the ten-year history of the division. Everyone in the community would feel the impact.

Although the local managers were not involved in the initial decision to reduce the division’s workforce, ...

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