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Trust and Partnership: Strategic IT Management for Turbulent Times by Robert J. Benson

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PART FOUR

Next Steps

Throughout the book we’ve introduced self-assessment instruments that we encouraged readers to apply to their specific enterprise. Taken together, they provide a significant tool for the reader to answer key questions about the current characteristics and status of the enterprise.

Exhibit IV.1, originally introduced in Chapters 2 and 3, provides the context for the next steps. As we emphasized at the end of Chapter 14, if IT cannot perform, all the strategic and tactical enterprise issues become mostly irrelevant. Yet the context for IT’s performance has to be the holistic perspective of enterprise and business requirements and expectations, which have been illustrated through the many self-assessment tools provided in all the chapters.

Three business examples illustrate the outcomes of self-assessment along with commentary and recommendations. These examples, although necessarily simplistic, show how the instruments are used. Much more importantly, they demonstrate how Strategic IT Management applies in very different enterprise circumstances, along with the beginning of a roadmap for improvement.

The following questions apply the specific assessments from each chapter. We show here only the summary results here for each question. In reality, consideration of the specific details, shown in the instruments referenced in each question, would be necessary for a full picture. The fundamental importance of trust and partnership underlies these assessments. Questions ...

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