Trust and Western-Russian Business Relationships

Chapter 13 Trust and the Cross-Cultural Experience

'For managers and professionals in organisations, developing and maintaining trust relationships is especially important... As Thompson (1967) observed, under conditions of uncertainty and complexity, requiring mutual adjustment, sustained effective coordinated action is only possible where there is mutual confidence or trust'

(McAllister, 1995: 25).

Trust, Norms and Expectations

This chapter explores in detail how the trust data and determinants identified in this research compare and contrast with other models of trust development.

McAllister's description introducing this chapter of the role of trust may be considered especially significant in cross-border collaborations, but the difficulty ...