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Trust Factor by Paul J. Zak

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Chapter 4

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Yield

Yield occurs when colleagues choose how to do a project. Yield explains 51 percent of organizational trust.

You’re the boss. You understand everything about your organization. If not, you wouldn’t be in charge. As a result, you are the go-to-person in every situation.

If this sounds familiar, then a problem is brewing. When a leader solves all the organization’s problems (which are, often, people problems), she or he often cannot focus on a leader’s most important job: designing and implementing strategies so the organization flourishes in the long term. Compounding this mistake, micromanagement also removes the opportunity for ...

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