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Trust Factor by Paul J. Zak

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Chapter 7

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Caring

Caring is intentionally building relationships with colleagues. Caring explains 84 percent of organizational trust.

“American business is ruining America.” This is what Bob Chapman, chief executive of Barry-Wehmiller Companies, told me when I visited its corporate headquarters in St. Louis.1 In viewing employees as “human resources,” most businesses treat people like replaceable machines rather than as human beings. Chapman took the helm of Barry-Wehmiller in 1975 when it was a small and nearly bankrupt concern after the unexpected death of his father. Today, Barry-Wehmiller has operations on five continents, employs 11,000 people, ...

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