Trust Factor

Chapter 7

Caring

Caring is intentionally building relationships with colleagues. Caring explains 84 percent of organizational trust.

“American business is ruining America.” This is what Bob Chapman, chief executive of Barry-Wehmiller Companies, told me when I visited its corporate headquarters in St. Louis.¹ In viewing employees as “human resources,” most businesses treat people like replaceable machines rather than as human beings. Chapman took the helm of Barry-Wehmiller in 1975 when it was a small and nearly bankrupt concern after the unexpected death of his father. Today, Barry-Wehmiller has operations on five continents, employs 11,000 people, ...