Chapter 11

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Performance

Colleagues in the top quartile of trust are 50 percent more productive and have 106 percent more energy at work than those in the lowest trust quartile.

Walking to my meeting through an empty building filled with cobwebs was all the information I needed. This western United States consulting company had gone from being the premier place to work in its region to yesterday’s news. The 2008 recession had hit it hard, but the trouble had begun a decade before, after its visionary founder passed away. Exiting the elevator on the third floor in the building where I would meet the new president and his senior staff, I saw a 1980s ...

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