Trust in Transition: Navigating Organizational Change

1

The Classic Barrier Model

“Life is what happens to you while you’re busy making other plans.”

John Lennon

In this chapter you will learn:

•  There are two change processes that go on in parallel. One side deals with the mechanical parts of the reorganization process, and the other side concerns how the change impacts people and the whole corporate culture.

•  The level of trust at the start determines the success of any reorganization.

•  Reorganization efforts fail when cultures don’t merge successfully.

Let’s put a major change process as it typically happens under a microscope to see what is going on beneath the surface. From that examination ...