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Process Design Phases of Transition

“To improve is to change, so to be perfect is to have changed often.”

Winston Churchill

In this chapter you will learn:

•  People generally resist change, yet change is inherent in any reorganization effort.

•  To use a nine-step model to helping change efforts be successful.

•  How a four-step grief counseling model can shorten the recovery time significantly.

It seems like there are more management books on how to lead change than any other topic. One key theme in these books is that people resist change. In my consulting practice, I occasionally run into a group of people who really love change, but ...

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