5
Avoid Isolation During the Process
“Remember you don’t do anything in isolation.”
King Abdullah II
In this chapter you will learn:
• It is easy to become cloistered away and lose touch with reality during the study and design phases.
• Involving people must be done carefully for legal reasons, but it is possible to control leakage.
• Have a integrated team help with the design of the process. This is the best way to maintain or build trust during the reorganization.
• The team can perform all kinds of duties that will save management time and keep the workforce onboard.
Much of the work on a potential change effort occurs with the top ...
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