Index
A
Absolutes, 213
Accountability, 191–194
Accounts receivable department, 166
Admitting mistakes, 154
“Adopting a supervisor,” 182–183
Advisors, 169
Alignment, 120
Anger, 162, 210–211
Anger ploy, in negotiations, 83–84
Announcing of merger
Bridge Model for, 36–37
case example of, 228–230
checklist for, 90–91
communication after, 92
to customers, 89
description of, 22
distractions after, 166–167
to employees, 88
personnel issues, 91–92
planning of, 87–92
PR involvement in, 88–89
to shareholders, 88
staff sizing determinations after, 108, 169
summary of, 92–93
telling the truth in, 92
timing of, 90
updates after, 92
what to say, 91–92
Anticipation ...
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