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Trust in Transition: Navigating Organizational Change by Bob Whipple

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Index

A

Absolutes, 213

Accountability, 191–194

Accounts receivable department, 166

Admitting mistakes, 154

“Adopting a supervisor,” 182–183

Advisors, 169

Alignment, 120

Anger, 162, 210–211

Anger ploy, in negotiations, 83–84

Announcing of merger

Bridge Model for, 36–37

case example of, 228–230

checklist for, 90–91

communication after, 92

to customers, 89

description of, 22

distractions after, 166–167

to employees, 88

personnel issues, 91–92

planning of, 87–92

PR involvement in, 88–89

to shareholders, 88

staff sizing determinations after, 108, 169

summary of, 92–93

telling the truth in, 92

timing of, 90

updates after, 92

what to say, 91–92

Anticipation ...

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