CHAPTER 8Demonstrate Behavioral Integrity
Our problem is not to find better values but to be faithful to those we profess.
~ John W. Gardner
Don’t think your staff doesn’t notice. They do. They hear you expound on the importance of the customer, then watch you cut staffing levels; they take note when you insist “we all” work Saturday to finish a project, then see you show up briefly; they understand you’re a stickler for everyone meeting your deadlines, then are surprised when you don’t meet yours and their performance appraisals are weeks late. If you don’t take what you say seriously, why should they?
It’s true, actions do speak louder than words, but words determine how actions are measured. People’s perception of your word–action connection ...
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