Index

accountability, 208–209

accounting industry, 4

accusations, false, 178–180

Adelphia, 1

advertising, 120–121

agenda conflict scenario, 149–151

Agilent Technologies, 185–186

airlines/travel industry, 4

Allen, Robert, 132, 136, 137

alliances, 39

Althin Medical AB, 176, 177

America Online (AOL), 199–200, 204–205

Anderson, Jack, 167–168

AOL, see America Online

apathy, 107

Apple, 28, 55

arrogance

of CEOs, 73–75, 113–116

complacency as form of, 212–213

confidence vs., 109–110

as defense mechanism, 116

in delivering bad news, 92

moderation of, 122–123

and overpromising, 84–85

pride vs., 118–120

as root of scandals, 112–113

and “sins of pride,” 111–112

steps in decreasing, 117–122

Arthur Andersen, 1, 38, 44, 191, 194, 201

AT&T, 130–132, 136–137 ...

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