Trust in E-Commerce

How do the aspects of trust considered above relate specifically to trust in the domain of e-commerce, and are there additional features that relate to this area? In this section, some of the more important issues that relate to online trust are highlighted. For further general discussion related to trust in Information Technology, see [ACM 2000] and [Castelfranchi & Tan 2001].

Delegation of Trust to Authorities

As considered above, people cannot always be expected to work things out for themselves, particularly when technology is involved. They will look to someone to set an example (for example, the Consumers' Association or role models). Due to a lack of information and time and the huge complexity of IT security, it is ...

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