INTRODUCTION

Have you ever found yourself in a conversation with someone who just couldn’t or wouldn’t hear the truth, no matter how many different ways you tried to explain it? Have you ever felt frustrated because you couldn’t tell an employee, spouse, boss, neighbor, or coworker what you were really thinking? Have you ever avoided giving feedback to an employee, held back from correcting your boss, or abstained from disagreeing with a colleague? Or have you had one or more of these difficult conversations and the person reacted so badly that you regretted saying anything?

HAS THIS HAPPENED TO YOU?

Take a look at the following situations. Do any of them sound familiar to you?

My Feedback Goes Ignored

Taylor manages the tech support department, ...

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