Conflict is a restriction of energy. Your task is to free up that energy for more productive and purposeful use—for your people, your team, and your organization or company.

8 REVIEW AND FOLLOW-UP

Those managers who thrive and who look forward to coming to work every day are those who proactively, respectfully, and thoughtfully address conflict rather than those who seek to ignore it or pass it on to another manager or department. The question is not whether you are a conflict manager. The question is, “What kind of conflict manager are you?”

—Susan S. Raines, Conflict Management for Managers

The energy of our differences can produce a precious gift we could never have experienced without them.

—Thomas Crum, The Magic of Conflict

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