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Turning Adversity Into Opportunity by James M. Kouzes, Barry Z. Posner

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Strategy Number FourTake Charge of Change

Sometimes the brick walls in your life are external to the organization. Sometimes they are internal. Most often they aren’t a matter of life and death, as Randy Pausch experienced, nor are they as huge and dramatic as those challenges that make news headlines. Usually, they are barriers that you encounter every day on the job—a reluctant team, an over-controlling boss, an inhibiting routine, an industry shift, or the introduction of a new technology. Whether the challenge is large or small, however, leaders take charge of change.

When we asked people in our research for the “five or six words they would use to best describe the character, the feel, the spirit, the nature, the quality of their personal-best ...

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