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Turning Adversity Into Opportunity by James M. Kouzes, Barry Z. Posner

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Strategy Number SixShow You Care

It is always important to show that you care about those you work and interact with regularly, and this sentiment takes on special significance when times are tough and people feel stressed. Human beings have an intrinsic need to be appreciated. Not everyone comprehends this at first. For example, when we ask people in an audience if they “need encouragement to perform at their best,” only about 50 percent raise their hands. But when we follow up with this question: “When you get encouragement, does it help stimulate and sustain your performance?” nearly everyone raises a hand. The truth is that we all need encouragement. We may not all need the same variety, texture, or frequency, but none of us can expect ...

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