Book description
This new case study focuses on turning around deteriorating customer satisfaction associated with inefficiencies in the spare parts operation of a $10 billion Indian automotive company. It reviews current processes for both urgent and standard orders; addresses participants including vendors, local "Carry Forward Agents," dealers, customers, and the company's sourcing divisions; and addresses both material and information flows. Focusing on realistic issues throughout, this case study offers exceptional value to both students and practitioners. Authors: Satish Kumar and Dileep More, both from the Indian Institute of Management.
Product information
- Title: Tussle between Maintaining Customer Satisfaction and Supply Chain Constraints: IGNYS Automotive
- Author(s):
- Release date: September 2013
- Publisher(s): Pearson
- ISBN: 9780133585964
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