Key 11 EXCELLENCE. RAISING THE BAR IN ALL THAT WE DO
Alert organizations improve everything continuously, but resources are limited. Where should we apply the improvement first? The simple answer is: where improvement is most needed. There is plenty of uncertainty about:
- What is the actual level of performance?
- Is that performance good enough relative to the needs of the competitive situation?
- How can the organization systematically become even “more excellent”?
Benchmarking
Benchmarking can provide the answers to most of these questions. Benchmarking systematically compares elements of performance in an organization against those elements in other organizations. Usually the aim is mutual improvement. Comparisons can be made in many places, ...
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