UAT Defined: A Guide to Practical User Acceptance Testing

Chapter 5. Executing UAT—Tracking and Reporting

Introduction

Effectively documenting incidents during the testing process is the key to improving software or processes before a system is released. Sometimes, the testers themselves document issues they encounter; but more often, a UAT coordinator verifies, consolidates, and classifies reported issues before assigning them to the appropriate group to address. Then, that IT coordinator again validates and prioritizes the technical issues before handing them off to an IT developer to investigate further and resolve.

During the course of UAT, it is inevitable that issues will be discovered. It is shocking how often documented issues contain insufficient data to facilitate a quick and thorough investigation. ...