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Ultimate Basic Business Skills: Training an Effective Workforce by Christee Gabour Atwood

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  • Objectives for the half-day telephone skills workshop
  • Lists of materials for facilitator and participants
  • Detailed program agenda to be used as a facilitator’s guide

The telephone skills workshop allows learners to discuss and practice effective ways to present a positive image over the telephone. This information is useful not only for call centers, receptionists, and other personnel who spend large amounts of time on the telephone, but also ...

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