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Ultimate Basic Business Skills: Training an Effective Workforce by Christee Gabour Atwood

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  • Lists of materials for facilitator and participants
  • Detailed program agenda to be used as a facilitator’s guide
  • All learning activities and training documents for the workshop

Even those with outstanding customer service skills will encounter challenging situations that require special handling. This session addresses the skills that are of greatest importance during Difficult interactions: adopting a customer orientation, using active listening ...

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