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Ultimate Basic Business Skills: Training an Effective Workforce by Christee Gabour Atwood

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  • Lists of materials for facilitator and participants
  • Detailed program agenda to be used as a facilitator’s guide

The same skills that can be used to create positive customer service situations with those who use the goods and services of our organizations can be used to create an improved working atmosphere and better outcomes for internal customers. This session takes learners through the processes of applying basic customer service skills, ...

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