Undercover User Experience Design

5. Refining Your Solution

You’ve researched the problem and learned about your users. You’ve explored several designs and documented the best of them. Now it’s time to break from cover, get feedback from your stakeholders, test your ideas with users, and tweak your design.

In many business fields, revisiting old ground is an admission of failure—“Didn’t we just do this bit?”—but design thrives on iteration. We’ve already discussed how your first design can never fully solve the problem, since it’s impossible to uncover all objectives, requirements, and unrequirements in advance. Even if you could have a complete picture at the start of a project, ...