CHAPTER NINE
UNDERSTANDING PEOPLE IN PUBLIC ORGANIZATIONS
Motivation and Motivation Theory
Obviously the people in an organization are crucial to its performance and to the quality of work life within it. This chapter and the next one are concerned with the people in public organizations. They emphasize public employees’ motivation and work-related values and attitudes. This chapter defines motivation and discusses it in the context of public organizations. It then describes the most important theories of work motivation. Chapter Ten describes concepts important to the analysis of motivation and work attitudes, including concepts about people’s values, motives, and specific work attitudes such as work satisfaction. It covers the values and motives ...
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