CHAPTER TEN

UNDERSTANDING PEOPLE IN PUBLIC ORGANIZATIONS

Values, Incentives, and Work-Related Attitudes

The internal and external impetuses that arouse and direct effort—the needs, motives, and values that push us and the incentives, goals, and objectives that pull us—obviously play major roles in motivation. Every theory of work motivation discussed in Chapter Nine includes such factors in some way. Classic debates have raged, however, over what to call them; what the most important needs, values, goals, and incentives are; and what roles they play. These debates raise serious challenges for both managers and researchers. This chapter discusses these topics, and also describes important work-related attitudes, such as job satisfaction, that ...

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