Understanding Change in the Workplace, 5th Edition

Table of contents

1. Front Cover
2. Title Page
3. Copyright
4. Contents
5. Series preface
6. Unit specification
7. Workbook introduction
   1. 1 ILM Super Series study links
   2. 2 Links to ILM qualifications
   3. 3 Links to S/NVQs in management
   4. 4 Workbook objectives
   5. 5 Activity planner
8. Session A Creating a positive response to change
   1. 1 Introduction
   2. 2 Establishing a culture receptive to innovation and change
   3. 3 Acknowledging resistance to change in others
   4. 4 Managing resistance to change
   5. 5 Summary
9. Session B Planning change
   1. 1 Introduction
   2. 2 Reasons for major change
   3. 3 Change and the first line manager
   4. 4 Preparing for change
   5. 5 Planning the project activities
   6. 6 Establishing responsibilities and methods of communication 50
   7. 7 Summary
10. Session C Implementing change and 57 managing its consequences
    1. 1 Introduction
    2. 2 Monitoring the project plan
    3. 3 Completing a change project
    4. 4 Summary
11. Performance checks
    1. 1 Quick quiz
    2. 2 Workbook assessment
    3. 3 Work-based assignment
12. Reflect and review
    1. 1 Reflect and review
    2. 2 Action plan
    3. 3 Extensions
    4. 4 Answers to activities
    5. 5 Answers to self-assessment questions
    6. 6 Answers to the quick quiz
    7. 7 Certificate