Manage other people’s emotions

Strike the right emotional chord: develop empathy

Not only are people with high levels of emotional intelligence good at understanding and managing their own emotions they’re good at understanding and managing other people. People with emotional intelligence are good communicators; they listen, know what to say and what not to say, when to say it and how. Typically, emotionally intelligent people are considerate and positive people, and this helps them to sense the emotional needs of others.

The key skill that you need to be one of these emotionally intelligent people is empathy.

Having empathy simply means that you are willing to try and understand ...

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