February 2022
Beginner
304 pages
10h 46m
English
Content preview from Understanding Employee Engagement, 2nd Edition
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5 WHAT PREVENTS EMPLOYEE ENGAGEMENT?
Many consulting or practice documents refer to engagement by describing the costs of disengaged employees to industry. However, none of these popular writings describes or defines what disengagement is or what unengaged workers look like or do. Their focus is on engagement as an outcome (Wefald & Downey, 2009), which they define as the opposite of disengagement.
What Is Disengagement?
Kahn (1990) defined personal disengagement as the “uncoupling of selves from work roles; in disengagement, people withdraw and defend themselves physically, cognitively, or emotionally during role performances” (p. 694). He noted when people disengage, they withdraw, becoming passive ...