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Understanding Your Users by Catherine Courage, Kathy Baxter

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CHAPTER 14

CONCLUDING YOUR ACTIVITY

INTRODUCTION

PRIORITIZATION OF FINDINGS

First Prioritization: Usability Perspective

Second Prioritization: Merging Usability and Product Development Priorities

PRESENTING YOUR FINDINGS

Why the Verbal Presentation is Essential

Presentation Attendees

Ingredients of a Successful Presentation

REPORTING YOUR FINDINGS

Report Format

The Complete Report

The Recommendations Report

The Executive Summary Report

Report Supplements

ENSURING THE INCORPORATION OF YOUR FINDINGS

Stakeholder Involvement

Be a Virtual Member of the Team

Obtain a Status for Each Recommendation

Ensure the Product Team Documents Your Findings

Keep a Scorecard

PULLING IT ALL TOGETHER

CASE STUDY: CALICO CONFIGURATION MODELING WORKBENCH

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