Chapter 11. The Process

Most of the web accessibility success stories are attributable to evangelists within an organization. It is one thing to have a corporate policy that dictates accessibility as a requirement and another thing to execute it. Often, sites are made accessible not as a result of an order from the top but by people who are “just doing their job” within the web team—especially folks who understand that even the best automated tools are no replacement for good design.

Universal by Design

All too often, organizations begin to think about accessibility near the end of a project. Unfortunately, that’s usually too late. Universal design is not just a checkbox—it is a discipline that should be included in the original specifications ...

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