Chapter 8
| 1: | In general, when is the best time to schedule a maintenance window? |
| A1: | The best time to schedule a maintenance window is during the time of least usage for services the maintenance is affecting. |
| 2: | How do activity logs help you to manage outages more effectively? |
| A2: | Activity logs provide a history of previous problems and how they were handled. Perusing these logs before beginning work on an outage situation can save time by preventing you from making the same mistakes twice or even by providing the actual solutions or procedures to solve the problem. |
| 3: | How do service level agreements (SLAs) influence the interval at which you monitor your services? |
| A3: | SLAs (service level agreements) specify the level of service a customer should ... |
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