Unleashing the Power of IT: Bringing People, Business, and Technology Together

Table of Contents

1. Cover
2. Title Page
3. Copyright
4. Foreword
5. Preface
6. Acknowledgements
7. Chapter 1: Creating Your Twenty-First Century Workforce and Culture
   1. Core Skills for Success
   2. A Consistent Terminology
   3. Who Will Benefit Most
   4. Leveraging This Book
8. Chapter 2: Transforming Your IT Team
   1. How to Make This Transition: Learn to Think Differently
   2. Five Critical Success Factors that Enable IT Organizational Excellence
   3. Conclusion: High-Performance Reality
9. Chapter 3: Building a Client-Focused IT Culture
   1. What Good Service Looks Like
   2. Service Skills and Mindsets
   3. Strategies for Developing a Service Mentality
   4. Conclusion
10. Chapter 4: Evolving into the Role of Consultant
    1. What Exactly Is a Consultant's Role, Anyway?
    2. Why Do I Need to Become More Consultative?
    3. Learning to Change Hats: The Four Roles of IT
    4. So, How Do I Become a Consultant?
    5. How Difficult Can This Be?
    6. Conclusion
11. Chapter 5: Negotiating: Getting What You Want without Damaging the Relationship
    1. Position versus Interest Negotiations
    2. Three Key Factors; Three-Step Process
    3. Applying the Key Factors to the Second Step: Information Exchange
    4. The Final Step: Now Comes the Bargaining
    5. Conclusion: Effective Negotiators Are Made, Not Born
    6. Notes
12. Chapter 6: Managing Projects: The Science and the Art
    1. The Building Blocks of Project Management
    2. Structuring Projects for Success
    3. Developing Plans that Work
    4. Managing to Successful Completion
    5. The Four Tenets of the Project Manager's Mindset
    6. Conclusion: Thinking like a Project Manager
13. Chapter 7: Changing Your Requirements-Gathering Mindset
    1. The What, Not the How
    2. The Importance of the Interview
    3. Communicating through Pictures
    4. Writing a Solid Requirements Document
    5. Conclusion
14. Chapter 8: Sharpening Your Political Savvy
    1. Picturing Yourself as a Political Player
    2. IT and Politics: Historically Strange Bedfellows
    3. A Five-Step Process for Developing Political Awareness
    4. Developing Political Skills
    5. Conclusion
15. Chapter 9: Marketing IT's Value
    1. Marketing to the IT Department
    2. Build Partnerships
    3. Differentiate Yourself
    4. Establish Credibility
    5. Create Product and Service Awareness
    6. Develop a Formal Plan
    7. Determining Success
    8. Conclusion
16. Chapter 10: Managing the Vendor Relationship
    1. Both Sides of the Coin
    2. Preparing for a New Role
    3. Getting a Fresh Start
    4. Seven Phases of Managing Vendor Partnerships
    5. Conclusion
17. Chapter 11: Driving Change with Intent
    1. Defining Terms
    2. The Components of Change
    3. Achieving Commitment Is Essential for Sustaining Change
    4. Change Takes a Community
    5. Clarity Precedes Activity
    6. Messaging the Change
    7. Conclusion
18. Chapter 12: Putting the Book into Action: Stories from the Trenches
    1. A Newly Consultative IT Function Helps Drive St. Luke's Health System Transformation
    2. At Marriott, a Transformed IT-Business Relationship Is the Underpinning for Hospitality Giant's Success
    3. At Bowdoin College, Trust in IT Created a Culture of Change within a Haven of Liberal Arts
    4. Conclusion
19. A Call to Action: Create Your Road Map for IT Transformation
20. Bibliography
21. About the Contributors
22. About O&A
23. Index