Preface

Positioning IT as Provider of Choice: Moving Beyond IT and Business Alignment

We at Ouellette & Associates Consulting, Inc. (O&A) are committed more than ever to preparing IT leaders and their staffs and organizations for the next phase of IT's evolution and a successful future. This is particularly true as forward-thinking IT leaders change their focus from “aligning IT with the business,” to instilling a philosophy that says, “We are the business.” With the growing belief that IT and business alignment has exacerbated the us-versus-them issue, IT leaders today are becoming laser-focused on ensuring that IT is integrated into the business.

Since 1984, our tagline has been, “Developing the Human Side of Technology,” and never has this mantra been more important to IT than it is today. We've been fortunate to work with more than 3,000 IT organizations representing all industries, led by progressive IT leaders who are dedicated to changing the culture of their IT organizations, whether their staffs numbered 10 or 10,000. This book is based on these industry pioneers and their passion for and commitment to moving their organizations from reactive, technology-centric order takers to consultative and service-minded—in short, organizations that position internal IT as the business's technology provider of choice.

While other managers immediately cut their professional or organizational development budget at the first sign of economic distress, these savvy leaders invested in ...

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