Unleashing the Power of UX Analytics

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Change Management: It’s Not Just about the Systems, It’s about the People

Change management is a crucial aspect of any project and involves introducing new tools, processes, or systems into an organization. Even when the proposed changes are intended to bring about significant benefits, the human tendency to resist change can make the adoption process difficult.

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In fact, research conducted by McKinsey shows that as many as 70% of organizational change initiatives fail to achieve their intended goals due to a lack of effective change management.

To succeed in introducing new tools, processes, or systems into an organization, there are several key skills that UX teams should possess. These include learning about the mental models of stakeholders ...