Chapter 5

People

Karl appeared extremely confident. And why wouldn’t he be? Over the past 20 years, he’d built a career in which he had consistently delivered above and beyond what was expected of him. He knew getting ahead was not a popularity contest; although he could appear rough around the edges, he always got the work done, and that’s what mattered. His efforts had paid off—he was a Director of Engineering for close to 100 engineers working on an important strategic initiative at HERE.

I have to admit, I was a bit intimidated when I had my first 1:1 meeting with Karl to discuss the implications of transforming the company into a more agile organization. He had a reputation for running his engineering division with an iron fist, and I was ...

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