No birth certificate has ever proclaimed someone as “unstoppable.” Nor has one ever declared someone “a sluggard,” “mediocre,” or “a pessimist.” We become these not by declaration or genetics, but by our own decisions and grit (or lack thereof).

On an organization's roster, there are normally four types of team members: undertakers, caretakers, playmakers, and game changers. The behaviors associated with each category go beyond skills, knowledge, talent, or experience; they are primarily motivated by one's mindset. This in turn determines how well and consistently the skills, knowledge, talent, and experience of an individual are activated, thereby highly influencing his or her level of success. The following chapters will dig more deeply into each of the four categories, but for now, here is a brief introduction into each of the groups we will be discussing at length.


Undertakers bring a negative value to an organization. Two primary types of undertakers will be discussed in the first chapter; but know that the longer people perform at this level, the more damage they do to their own self-esteem, future, the culture, team morale, and results overall.


Caretakers are baseliners. More often than not, they do what is required of them and nothing more. They pledge allegiance to the status quo and to their job description. They do not initiate, bring new ideas, or offer solutions. If teammates are in trouble, you cannot depend on the caretaker ...

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