Appendix . About the Author

Dave Anderson is president of LearnToLead, an international sales and leadership training organization. Dave has authored six books, including the Wiley titles If You Don’t Make Waves You’ll Drown and How to Deal with Difficult Customers. He gives over 100 seminars and keynote speeches internationally each year and writes leadership columns for two national magazines. His web site, www.learntolead.com, has tens of thousands of subscribers in forty countries who enjoy an archive of over 400 free training articles. To inquire about having Dave speak to your group contact his office in Agoura Hills, California, at 800-519-8224 or 818-735-9503 (international). Dave is a member of the National Speakers Association.

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