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Upgrading SAP® by Maurice Sens

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Chapter 6

DIFFERENCE BETWEEN AN UPGRADE AND IMPLEMENTATION

There are many similarities between an SAP upgrade project and an SAP implementation project. In both cases an in-depth knowledge is required on business processes and how they are mapped in SAP R/3.

6.1 IMPLEMENTATION AND SUPPORT

For most companies, the implementation of SAP products is done by externally hired SAP consultants, which are hired through agencies and through IT consultancy companies. In some cases SAP implementations go live on the first of January, and then these consultants leave on the second of January, all knowledge taken with them. Although the project is more or less finished, the implementation and support is not. The question that comes to the table is: “Who is ...

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